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Refund and Returns Policy

Last updated: October 15, 2025

Welcome to Thunder TV IPTV. We value our customers and strive to provide the best IPTV experience possible. Please read our Refund and Returns Policy carefully before making a purchase.

1. Digital Service Policy

Thunder TV IPTV provides digital streaming services that include live channels, movies, and series. As our services are digital and instantly accessible after activation, we do not offer physical returns.

2. Refund Eligibility

Refunds may only be considered under the following conditions:

  • The user did not receive login credentials after purchase.
  • The service failed to activate within 24 hours of payment.
  • Technical issues originating from our servers that cannot be resolved by our support team within 48 hours.

Refunds will not be provided for:

  • Issues caused by the customer’s internet connection, device incompatibility, or incorrect setup.
  • Failure due to use of third-party apps or unsupported players.
  • Partial usage or dissatisfaction after service delivery.

3. Trial Period

We offer a 24-hour trial to help you evaluate our IPTV service before purchasing a subscription. We strongly recommend using this trial before committing to any plan.

4. Refund Process

If you qualify for a refund:

  1. Contact our support team at [email protected] within 48 hours of your purchase.
  2. Include your order number, payment receipt, and a brief explanation of the issue.
  3. Our support team will review your case and process approved refunds within 3–7 business days.

5. Cancellation Policy

You can cancel your subscription renewal anytime before the next billing cycle. Cancellations made after activation will not be refunded for the remaining period.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

📧 Email: [email protected]
🌐 Website: https://thundertv.shop

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